Returns & Refunds

Need help with an order?

Please contact us at info@toyverse.com.au before returning an item. Include your order number and a brief description of the issue so we can help quickly.

Damaged, incorrect or faulty items

If an order arrives damaged, incorrect or appears faulty, contact us promptly with your order number and clear photographs of the item and packaging. We will assess the issue and explain the available next steps.

Change-of-mind requests

Change-of-mind return requests are assessed before a return is authorised. Collectable products can be sensitive to opened packaging, seals and condition, so please do not open or return an item until we have confirmed the return instructions.

Consumer guarantees

Nothing on this page excludes or limits any rights you may have under the Australian Consumer Law. Where a product fails to meet an applicable consumer guarantee, the remedies available will depend on the circumstances and whether the failure is major or minor.

Unauthorised returns

Items sent back without approval may be delayed or unable to be identified. Always contact us first and retain your postage receipt and tracking details.